Terms Of Service

1. Acceptance of Terms

By accessing and using MediaConvert.io (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use our Service.

2. Description of Service

MediaConvert.io provides a high-performance, cost-effective video and image conversion API service. Our Service allows you to convert media files between various formats using our secure, scalable infrastructure.

3. User Accounts and Registration

To access certain features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept all risks of unauthorized access to your account

4. API Usage and Limits

Your use of the MediaConvert.io API is subject to the following:

  • Rate limits and usage quotas as specified in your account tier
  • File size limitations and supported formats as documented in our API
  • Prohibition on using the Service for illegal, harmful, or malicious content
  • Compliance with all applicable laws and regulations

5. Payment and Billing

MediaConvert.io operates on a credit-based pricing model:

  • Conversion costs are calculated based on processed file sizes (input + output)
  • Credits are deducted in real-time upon successful conversion completion
  • All fees and credit payments are non-refundable
  • We reserve the right to change pricing with 30 days notice
  • Accounts with insufficient credits will have conversions queued until credits are added

6. Content and Data

Regarding content you upload to our Service:

  • You retain ownership of your content and converted files
  • You grant us a limited license to process your content for conversion purposes
  • We do not permanently store your content - files are deleted after processing
  • You are responsible for ensuring you have rights to all content you process
  • You must not upload content that violates copyrights, trademarks, or other intellectual property rights

7. Prohibited Uses

You agree not to use the Service:

  • For any unlawful purpose or to solicit others to unlawful acts
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To process content containing viruses, malware, or other malicious code
  • To attempt to reverse engineer, decompile, or extract our conversion algorithms

8. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted service:

  • We aim for 99.9% uptime but do not provide SLA guarantees for free tier users
  • Maintenance windows will be announced in advance when possible
  • We are not liable for service interruptions beyond our reasonable control

9. Privacy and Data Protection

Your privacy is important to us:

  • We process your data in accordance with our Privacy Policy
  • We implement appropriate security measures to protect your data
  • We comply with applicable data protection regulations including GDPR
  • Converted files are automatically deleted from our servers after processing

10. Intellectual Property

The Service and its original content, features, and functionality are owned by MediaConvert.io and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

11. Termination

We may terminate or suspend your account and access to the Service:

  • Immediately, without prior notice, for violation of these Terms
  • For prolonged inactivity (12+ months with no API usage)
  • At your request by contacting our support team
  • Upon termination, your right to use the Service ceases immediately

12. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

  • Merchantability, fitness for a particular purpose, and non-infringement
  • That the Service will meet your specific requirements
  • That the Service will be uninterrupted, timely, secure, or error-free
  • The accuracy or completeness of converted content

13. Limitation of Liability

To the maximum extent permitted by law, MediaConvert.io shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

14. Indemnification

You agree to indemnify and hold harmless MediaConvert.io from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Denmark and the European Union, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the Danish courts, with venue in Copenhagen, Denmark.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or Service notifications. Continued use of the Service after changes constitutes acceptance of the new Terms.

17. Danish Consumer Rights

For consumers in Denmark, the following additional rights apply under Danish consumer protection law:

  • You have a 14-day right of withdrawal from distance contracts (where applicable)
  • Certain liability limitations may not apply to consumer contracts
  • Unfair contract terms may be deemed invalid under Danish Contract Act
  • Consumer complaints can be submitted to Forbrugerklagenævnet (Consumer Complaints Board)

18. European Data Protection

As a Denmark-based service processing personal data, we comply with:

  • The General Data Protection Regulation (GDPR)
  • Danish Data Protection Act (Databeskyttelsesloven)
  • Your rights include: access, rectification, erasure, portability, restriction of processing
  • Data Protection Authority: Datatilsynet
  • Complaints can be filed with Datatilsynet if you believe we've violated your data rights

19. Contact Information

If you have questions about these Terms of Service, please contact us at:

Last Updated: November 17, 2025